If the information below doesn’t answer your questions, please contact Client Relations at administrator@mallynabeauty.com
Yes, you can do that; just make sure to choose the right thickness for volume.
The glue must be purchased separately. We recommend using glue by Mallyna for better attachment and longer wear
All our eyelashes are made of synthetic fiber that does not cause allergy
Natural mink lashes tend to loose curl quicker (especially when using the sauna or during high weather temperatures). Natural mink lashes come in different length on one strip and tend to band easily, therefore, are harder to work with. Our synthetic fiber lashes remain its original form and direction which makes them ideal for volume application.
Mallyna eyelash extensions come in various length, thickness and curl. We recommend for each professional technician to purchase variety of eyelash tray sets to better match their customers’ needs and requests
Yes, we do. Please click this link for more info
Ultra Super Glue is designed for technicians who are super fast in eyelash application ( glue dries in aproximately 1 second) and those who have perfect humidity and temperature conditions in their salon. ( Humidity 50-70%, temperature not higher 72 F ) Ultra Glue is used when we cannot achieve desired humidity and temperature requirements; it also has slower drying time (2-3 seconds) Mallyna Lash & Brow Lounge technicians use both types of glue
Yes! All of our adhesives are latex and formaldehyde free.
One tray is usually good for 4-10 sets depending on application.
In regular tray all individual lashes are the same in thickness, curl and length. Mixed trays vary in length, however, the same in curl and thickness. Please read product description for every item carefully before purchase.
If stored properly, glue can last (be kept in storage) for several months. It is recommended to make purchases frequently versus purchasing bulk and storing it for months. (All closed containers must be kept inside the refrigerator).
Open glue containers must be kept in a cool place but not refrigirated . The frequent jump of temperatures between refrigerator and salon may weaken the ingredients of the glue.
We recommend to separate the existing room, chemicals from hairsprays and hair coloring may lower the bond between false and natural lash. It causes the glue to dry quicker.
Primer removes the excess of oils, make up and dust from natural eyelashes. It helps to create a stronger bond and longevity.
Liquid remover is the most dangerous since it can get into the eye of the client easily. Cream remover is recommended over gel because of its thicker consistency. Cream remover is also safe for removing clusters.
Once your order has been shipped you will be emailed your tracking number. Once your package leaves our facility, it is in the hands of the carrier (USPS/UPS) and they will have the most current information regarding your package. Mallyna is not responsible for lost or stolen packages.
Because orders begin processing immediately after they are submitted, we are unable to change an order once it is placed.
Mallyna is here to help Monday - Friday 10:00-7:00pm 702-417-1640 Email: administrator@mallynabeauty.com
Mallyna processes orders Monday - Friday, excluding major US holidays. Orders will be processed within same day. Orders placed on Saturday and Sunday will begin processing the following Monday.
Once you have received your shipping confirmation, the shipping carrier will have the most current information regarding your package. Mallyna is not responsible for lost or stolen packages, so please track your package and try to be as available as possible when your order is supposed to arrive.
Your satisfaction is our number one priority! If in the unlikely event you receive a defective product please return your item within 30 days of delivery to receive a refund or exchange. After 30 days, the product is non refundable or exchangeable. To begin the return process please contact Customer Service 702-417-1640 or email: administrator@mallynabeauty.com Prepare and ship your return: Pack your item securely. If you don't have the original product packaging, use a sturdy box and include padding such as packing bubbles or newspaper. Attach your return label (if applicable) to the package. Damaged items are not eligible for refunds or exchanges. Ship returns to: 4960 S Fort Apache Rd Ste 460, Las Vegas, 89148
Absolutely! To start the exchange process contact Customer Service 702-417-1640 or email: administrator@mallynabeauty.com and let them know what items you will be sending back and what items you want to exchange for. After we receive the items you are wishing to exchange we will then send out the items your are requesting.
Yes! Please contact administrator@mallynabeauty.com or Please CLICK THIS LINK for more info
Our lashes are faux mink. They are made up of unique synthetic yarn fibers which make them super soft and light. Borby lashes are a deep matte black and never lose their curl.
Unfortunately, allergic reactions are always possible. They happen when our bodies start responding negatively to any ingredient that touches the skin and treating it as a threat. It is possible for regular lash extension wearers to develop an allergy over time. If this happens, try switching to a different Mallyna adhesive. If your client continues to have an allergic reaction, suggest hydrocortisone cream or Benadryl to diminish the irritation. If the allergies continue, have your client see a doctor, and possibly consider temporary to permanent removal of lash extensions.